Terms of Service

1. About SoloSale

SoloSale is a property sale toolkit for New Zealand homeowners selling privately. SoloSale provides tools — including signage, document management, lead capture, and legal workflow scaffolding — to assist private sellers. SoloSale is not a licensed real estate agent and does not negotiate, advise on, or facilitate the actual sale of property.

2. No Legal or Financial Advice

SoloSale provides tools, not legal advice. All legal documents, including any Sale & Purchase agreement drafts, are provided as templates or scaffolding only. You must engage a licensed New Zealand lawyer or conveyancer to review and finalise any legal documents before use. SoloSale accepts no liability for legal outcomes.

3. Eligibility

You must be 18 years or older and a New Zealand resident to use SoloSale as a seller. By registering a seller account, you confirm you are the legal owner (or authorised representative) of any property you list.

Buyers may create a buyer portal account to track their property enquiries, save searches, and raise support tickets. Buyer portal accounts are open to any person 18 years or older who provides a valid email address and completes email verification. Buyer portal accounts are free of charge.

4. Fees and Payment

SoloSale offers tiered pricing (Starter, Professional, Premium). All prices are in New Zealand Dollars and include GST where applicable. Card payments are processed by Stripe, a regulated payment service provider. SoloSale does not store your full card number—Stripe handles card data subject to its terms and PCI requirements.

Where we offer additional instalment or “buy now, pay later” options (for example Afterpay or similar), those services are provided only when explicitly shown at checkout and are subject to the third party’s approval, fees, and terms. Such options do not alter your listing agreement with SoloSale except as described at the point of sale.

Bank and card statements: The name that appears next to the charge is set in Stripe as your payment processor’s statement descriptor (typically SoloSale’s legal or trading name once finalised with our bank). If you need a receipt, use the email Stripe sends or your dashboard payment confirmation.

5. Refunds

SoloSale listing fees are non-refundable once your listing has been activated (i.e. the Property Agreement has been accepted and your listing is live).

Refunds are available in the following circumstances:

• Duplicate payment: if you are charged twice for the same property listing, the duplicate charge will be refunded in full.
• Platform error: if a verified technical error on our platform prevents your listing from being activated, you are entitled to a full refund.
• Pre-activation cancellation: if you request a refund within 24 hours of payment and before creating a property listing, a full refund will be issued.

Refunds are not available for:

• Change of mind, including deciding to sell via a real estate agent instead.
• Dissatisfaction with the number or quality of buyer enquiries received.
• Failure to use features included in your selected tier.
• Successful sale of your property.

To request a refund, submit a support ticket from your dashboard or email support@solosale.co.nz. Approved refunds are processed within 5-10 business days to your original payment method.

6. Your Content

You retain ownership of all content you upload (photos, documents, property details). By uploading, you grant SoloSale a licence to display this content on your public listing page and in PDF signs. You may remove your content at any time.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

8. Buyer Search Alerts and Anonymised Seller Insights

SoloSale may offer optional buyer search alerts: buyers who choose to save criteria (for example location and price band) and who clearly opt in may be counted, in the aggregate, when a seller’s public listing appears to overlap those criteria. Buyers may save these criteria from the public listings experience or from the buyer portal (including the “Looking to buy” sign-up path for people who have not yet enquired on a specific property).

• Counts are anonymised. We do not disclose buyer names, email addresses, or phone numbers to sellers for this feature.
• Contact is buyer-led on SoloSale. Sellers are not given a way to message or spam individual buyers through the platform based on this count. Buyers decide if and when to enquire through the normal SoloSale enquiry flows.
• What buyers and sellers do outside SoloSale (for example through public listings on other websites) is not controlled by these terms.
• Alerts and overlap counts are a signal only. They are not a guarantee of interest, viewings, offers, or a sale.
• Buyers may opt out at any time as described in the Privacy Policy.

9. Buyer Portal Accounts

The SoloSale buyer portal provides authenticated buyers with a private view of their enquiries, saved searches, and communications with sellers.

• Registration: Buyers register with an email address and password. Account activation requires email verification via a link we send to the registered address. Accounts cannot be accessed until email verification is complete.
• Authentication: Buyers may log in using their password or by requesting a one-time magic link sent to their registered email. Magic links expire within one hour and are single-use.
• Sessions: Authenticated sessions are issued as short-lived JWT tokens. Sessions expire automatically and you should log out from shared devices.
• Favourited listings: Listings you save as favourites from the public listings pages are stored in your browser’s local storage only. They are not transmitted to SoloSale servers and are not linked to your account. Clearing your browser data will remove saved favourites.
• Saved searches: Search criteria saved from within the buyer portal are stored on SoloSale servers and are subject to the search alert opt-in rules in section 8.
• Support tickets: Buyer portal account holders may raise support tickets within the portal. Tickets and replies are associated with your registered email. We aim to respond within two business days. Ticket history is visible to SoloSale support staff.
• Account security: You are responsible for keeping your password confidential. Notify us at support@solosale.co.nz immediately if you suspect unauthorised access to your account.
• Account closure: You may request closure of your buyer portal account by raising a support ticket or emailing privacy@solosale.co.nz. On closure, your account data and saved searches are deleted as described in our Privacy Policy.

10. Limitation of Liability

SoloSale is provided "as is." To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993), SoloSale's liability is limited to the fees you have paid. SoloSale is not liable for any loss arising from your property sale, buyer interactions, or legal proceedings.

11. Real Estate Agents Act

SoloSale is a self-service tool. It is not a real estate agency and is not subject to the Real Estate Agents Act 2008. SoloSale does not list properties on third-party portals, negotiate sale prices, or act as an intermediary between buyers and sellers.

12. Changes

We may update these terms. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.

13. Governing Law

These terms are governed by New Zealand law. Disputes will be resolved in New Zealand courts.

14. Contact

SoloSale Ltd · Auckland, New Zealand · support@solosale.co.nz